Privacy Policy

Lachess-AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information you provide directly:

• Account registration data: name, email address, username, password
• Profile information: phone number, country, bio
• KYC verification documents: government-issued ID, selfie
• Financial information: cryptocurrency wallet addresses (withdrawal addresses only)
• Communications: support tickets, messages

Information collected automatically:

• IP addresses and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, features used, and time spent on the platform
• Transaction history and activity logs

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process deposits, withdrawals, and investment transactions
• Verify your identity (KYC compliance)
• Communicate with you about your account, transactions, and promotions
• Provide customer support
• Detect and prevent fraud, unauthorized access, and abuse
• Comply with legal and regulatory obligations
• Improve our platform and services

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

• Service providers: Third parties who help us operate our platform (email, hosting, security) under strict confidentiality agreements
• Legal requirements: When required by law, subpoena, or to protect our rights and users' safety
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users

4. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for sensitive data at rest
• TLS/HTTPS encryption for all data in transit
• Passwords are hashed using bcrypt — we never store plain-text passwords
• Regular security audits and vulnerability assessments
• Access controls limiting staff access to user data

No security system is impenetrable. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain data as required by law (typically 5–7 years for financial records) and then securely delete it.

6. Cookies

We use essential session cookies to maintain your login state and secure your session. We do not use tracking cookies or sell your browsing data to advertisers. You may disable cookies in your browser, but this may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data (subject to legal retention requirements)
• Opt out of marketing communications
• Data portability (receive your data in a machine-readable format)

To exercise these rights, contact our support team.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
support@lachess-ai.com